Refund & Cancellation Policy

Katia's Office sells two things: credits — a prepaid digital balance used to send messages, unlock photos, and place video calls with companions — and an optional monthly companion video subscription that enables video features for companion accounts. Both are digital services delivered and consumed entirely online. Prices are shown in U.S. dollars at checkout before you confirm any purchase.

Credit purchases are final and non-refundable. Credits are a digital good made available to your account immediately upon purchase and are consumed as you use the Platform. Once purchased, credits cannot be exchanged for cash, transferred to another account, or refunded, except where a refund is required by applicable law.

Unused credits do not expire while your account remains in good standing. Credits are forfeited without refund if your account is terminated for a violation of our Terms of Service.

The companion video subscription is billed monthly and renews automatically until cancelled. You may cancel at any time, and cancellation stops all future charges.

• How to cancel: email billing@katiasoffice.com from the address on your account, or contact us through the in-app Help & Support. We will process your cancellation promptly.
• Effect of cancelling: your subscription remains active through the end of the current paid billing period, after which it will not renew. You are not charged again once cancelled.
• No partial refunds: monthly subscription fees already billed for the current period are non-refundable, except where required by law.

We stand behind honest billing. If you were charged in error — for example, a duplicate charge, a technical fault, or credits that were paid for but not delivered to your account — contact us within 30 days of the charge and we will investigate and, where we confirm the error, issue a refund to the original payment method.

If you believe your payment method was used without your authorization, please contact us immediately at billing@katiasoffice.com so we can investigate and secure your account.

Email billing@katiasoffice.com from the email address associated with your account and include: the date of the charge, the amount, and a brief description of the issue. We aim to respond to all billing inquiries within 2 business days, and to resolve confirmed refunds within 5–10 business days of approval. Refunds are returned to the original payment method.

If you have a billing concern, please contact us first — we can almost always resolve issues faster than a bank dispute. Filing a chargeback in bad faith (for example, disputing charges for credits or services you have already used) is a violation of our Terms of Service and may result in suspension or termination of your account. We are happy to work with you directly to make things right.

Questions about billing, refunds, or cancellations:

Katia's Office
Billing & Customer Support
billing@katiasoffice.com